Lovejoys Loyalty Scheme

Welcome to Lovejoys Pet Food's customer rewards and loyalty program!

Now you can earn rewards when you shop online with us!

The loyalty scheme is available for all our online customers and is a thank you for your kind custom.

With Lovejoys Pet Food's loyalty and rewards program, you collect points which you can trade in for some great savings and rewards!

Ways you can earn:

Rewards You Can Earn

As you collect points, you'll become eligible to redeem them for rewards. Here are some of the rewards you can earn.

Vouchers are only eligible to be used on our online store against future purchases and have a 12 month expiry date.

How to Get Started

To get started, go to our website and place an order! You can check your balance at any time by clicking the icon in the top left corner of the screen.

Points Screen This tells you how many points you have, and the ways you can earn points

Redeem Points Once you have enough points, you'll be able to redeem rewards! Once you press the button, you'll have a voucher code to copy and paste into checkout.

Discount Codes This shows all the discount codes you claimed. If you have claimed some, but haven't used them, they will show up here.

How to Redeem Points For Rewards

Sign into your loyalty scheme account and go to the "Launcher" button in the bottom right corner of our website.

Customers will have the option to choose any rewards that Lovejoys have setup that they have enough points to get. If they do not have enough points for a reward, then they will be shown the number of points necessary to get the reward.

Once they click Get Reward, the reward will show in their discount list.

The customer can either 'copy it to their clipboard' and paste the discount code manually or click 'apply' to automatically apply it to their shopping cart.

Once completing the redemption process, you can access the discount code on the discount page within your account. You will also receive an email confirmation with your discount code.

Can you use more than one discount code on an order

No. Customers can only use one discount code per-order.

Customers can, however, collect and store multiple discount codes inside of their loyalty account. When the customer is ready to use the discount codes they have saved, then codes will have to be used individually on separate orders.

Why are my discount codes not working

Here are some of the most common reasons:

• Customer tries to place an order for less than the minimum order amount.

• Customer tries to place an order without a specific product in it (if the code was for a specific product)

• Customer tries to place an order without a product in a specific collection (if the code was limited to products in that collection)

• Customer tries to place an order when not logged in (discount codes issued by the loyalty scheme are only valid to the customer to which they were issued)

• If the customers is using a free shipping discount and their shipping total was already zero.

• If the customer has already entered a discount code or has an automatic discount applied in the shopping cart (Our online store only allows one discount / promotion / code per checkout)

I have another question or query regarding this Loyalty scheme.

Please contact our customer services for further assistance.