Welcome to Lovejoys Pet Food's customer rewards and loyalty program! Now you can earn rewards when you shop online with us! The loyalty scheme is available for all our online customers and is a thank you for your kind custom.

Ways you can earn

With Lovejoys Pet Food's loyalty and rewards program, you collect points which you can trade in for some great savings and rewards!

Rewards You Can Earn

As you collect points, you'll become eligible to redeem them for rewards. Here are some of the rewards you can earn.

Vouchers are only eligible to be used on our online store against future purchases and have a 12 month expiry date. They cannot be combined with any other discount.

How to Get Started

To get started, go to our website and place an order! You can check your balance at any time by clicking the icon in the top left corner of the screen.

Points Screen This tells you how many points you have, and the ways you can earn points

Redeem Points Once you have enough points, you'll be able to redeem rewards! Once you press the button, you'll have a voucher code to copy and paste into checkout.

Discount Codes This shows all the discount codes you claimed. If you have claimed some, but haven't used them, they will show up here.

Only one reward code can be used per order.

How to Redeem Points For Rewards

1. Sign into your loyalty scheme account from the "heart" button in the bottom right corner of the website.
2. Choose a reward that you have accrued enough points for, and a discount code will be generated.
3. You can either 'copy' and 'paste' the code manually or click 'apply' to automatically apply it to your shopping cart.

After completing the redemption process, you can access the discount code on the discount page within your account. You will also receive an email confirmation with your discount code.

Can you use more than one discount code on an order

No. Customers can only use one discount code per order.

Customers can, however, collect and store multiple discount codes inside of their loyalty account. When the customer is ready to use the discount codes they have saved, then codes will have to be used individually on separate orders.

Why are my discount codes not working

Here are some of the most common reasons:

• Customer tries to place an order for less than the minimum order amount.
• Customer tries to place an order without a specific product in it (if the code was for a specific product)
• Customer tries to place an order without a product in a specific collection (if the code was limited to products in that collection)
• Customer tries to place an order when not logged in (discount codes issued by the loyalty scheme are only valid to the customer to which they were issued)
• If the customer is using a free shipping discount and their shipping total was already zero.
• If the customer has already entered a discount code or has an automatic discount applied in the shopping cart (our online store only allows one discount / promotion / code per checkout)

I have another question or query regarding this Loyalty scheme.

Please contact our customer services for further assistance.